Responsible Gambling

At Millioner, we are dedicated to providing an entertaining and secure online gaming environment. We understand that for most of our players, gambling is a fun and recreational activity. However, we also recognise that for a small percentage of individuals, gambling can become problematic. Our Responsible Gaming policy outlines the measures we have in place to prevent problem gambling and to assist those who may be experiencing difficulties. We are committed to upholding the highest standards of player protection, ensuring that our services are used responsibly and safely. This commitment is integral to our operations and reflects our belief that responsible gaming is fundamental to a sustainable and enjoyable experience for everyone.

It is important to be aware of the potential signs that gambling may be moving from a harmless pastime to a problem. Recognizing these indicators early can be crucial for seeking help. Some common signs include:

• Spending more money and time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you've lost by gambling more.
• Gambling affecting your relationships with family and friends.
• Neglecting work, studies, or other responsibilities due to gambling.
• Feeling anxious, guilty, depressed, or irritable because of gambling.
• Borrowing money or selling possessions to fund gambling.
• Having repeated unsuccessful attempts to stop or control gambling.

If you or someone you know exhibits several of these signs, it may be time to consider seeking support. Millioner encourages all players to be mindful of their gambling habits.

Maintaining control over your gambling is key to ensuring it remains a source of entertainment. Here are some practical tips to help you keep your gambling habits healthy:

• Gamble for entertainment, not as a source of income: View gambling as a leisure activity, not a way to solve financial problems.
• Set a budget and stick to it: Decide how much money you can afford to lose before you start playing and do not exceed this amount.
• Set time limits: Determine how long you will play and adhere to that limit. Take regular breaks.
• Never chase losses: Accept that losses are part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Do not gamble when you are distressed: Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs, as this can impair your judgment.

By following these guidelines, you can help ensure your time at Millioner remains enjoyable and responsible.

Millioner provides tools to help you manage your spending and playing habits proactively. You can set various limits on your account to ensure you gamble within your means. These limits can be adjusted from your account settings at any time:

• Deposit Limits: These allow you to restrict the amount of money you can deposit into your Millioner account over a specific period (daily, weekly, or monthly). Once the limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature enables you to set a maximum amount of real money you are willing to lose over a defined period (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further real money wagers until the limit resets.
• Wager Limits: You can set a maximum total amount you wish to wager over a specific period (daily, weekly, or monthly). This helps control the overall volume of your betting activity.

Any request to decrease a limit will be applied immediately. Any request to increase a limit will be subject to a cooling-off period of 24 hours before it takes effect, giving you time to reconsider your decision.

If you feel you need a short break from gambling, Millioner offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period, helping you regain control and perspective.

• Time-Out: You can choose to take a break from gambling for a shorter duration, typically ranging from 24 hours to several weeks. During this period, you will not be able to log into your Millioner account or receive any promotional communications.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period allows for a slightly longer break, often extending up to a few months. This option is useful if you feel your gambling is becoming more frequent and you need a more substantial pause.

Once you activate a Time-Out or Cool-Off, it cannot be reversed until the chosen period has elapsed. This ensures the effectiveness of the break. To activate either of these options, please visit the Responsible Gaming section within your Millioner account settings.

For players who feel their gambling has become problematic and require a more extensive break, Millioner provides self-exclusion facilities. Self-exclusion is a formal process that allows you to block access to your account for a significant period.

• Self-Exclusion Duration: You can choose to self-exclude for periods ranging from six months to five years, or even permanently.
• Effect of Self-Exclusion: During a self-exclusion period, you will be unable to log into your Millioner account, deposit funds, or place any wagers. We will also remove you from all marketing lists and endeavour to prevent you from opening new accounts with us.

A self-exclusion request cannot be revoked once activated. If you choose to self-exclude, we strongly recommend that you consider self-excluding from any other online gambling operators you may use. Upon the expiry of a self-exclusion period, you will need to contact our customer support team to have your account reactivated, which may be subject to a further review period.

Millioner is strictly committed to preventing underage gambling. Our services are not intended for, and must not be used by, individuals under the legal gambling age in their jurisdiction, which is typically 18 years or older. We employ robust age verification procedures during the registration process to ensure that all our players meet the minimum age requirement. These procedures may include requesting documentation such as government-issued identification. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited.

We urge parents and guardians to take proactive steps to prevent minors from accessing gambling sites:

• Keep your Millioner login details confidential and secure.
• Install internet filtering software on your devices to block access to gambling websites.
• Educate children about the risks and dangers of underage gambling.
• Monitor computer and mobile device usage by minors.

If you suspect a minor is using our services, please contact our customer support team immediately.

To help you monitor the time you spend gambling, Millioner offers Reality Checks and Session Reminders. These features are designed to provide periodic notifications during your gaming sessions, prompting you to reflect on your activity.

• Reality Checks: You can set a frequency (e.g., every 30 minutes, every hour) at which a pop-up message will appear on your screen. This message will inform you of the elapsed time since your session began and may also display your net winnings or losses during that period.
• Session Reminders: Similar to Reality Checks, these reminders serve to break your concentration and encourage you to consider taking a break or ending your session. You will be given the option to continue playing, log out, or access your account history.

These reminders are an effective way to help you stay aware of your playing duration and make informed decisions about continuing your session. Millioner believes that regular prompts can significantly contribute to responsible gaming habits.

If you are concerned about your gambling habits, taking a self-assessment can be a valuable first step in understanding your behaviour. Millioner encourages you to honestly answer the following questions. There are no right or wrong answers, and this assessment is for your personal reflection:

• Have you ever neglected your work, studies, or family responsibilities because of gambling?
• Do you gamble to escape from problems or feelings of boredom, loneliness, or depression?
• Have you ever tried to stop or control your gambling but failed?
• Have you ever lied to family members, friends, or others to conceal the extent of your gambling?
• Have you ever borrowed money or sold anything to finance your gambling?
• Do you feel anxious, guilty, or depressed after gambling?
• Do you gamble until your last penny is gone?
• Have you ever considered committing an illegal act to finance gambling?
• Has gambling ever caused you to have financial problems?
• Have you ever felt that you might have a gambling problem?

If you answered "yes" to several of these questions, it may indicate that you are experiencing issues with your gambling. We strongly recommend that you consider using the responsible gaming tools available on Millioner, such as setting limits or self-exclusion, and seek professional help if needed.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)