KYC and Verification

At Millioner, verifying your identity is a fundamental part of our commitment to maintaining a secure and trustworthy gaming environment. This process is not merely a formality, it is a critical measure that protects both our players and the integrity of our platform. By confirming the identity of each account holder, we can prevent fraud, deter underage gambling, and comply with strict regulatory obligations. Our verification procedures ensure that Millioner remains a safe and fair place for everyone to enjoy their gaming experience.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice across regulated financial services and online gaming industries worldwide. The primary goal of KYC at Millioner is to prevent illegal activities such as money laundering, terrorist financing, and identity theft. It also helps us ensure that our services are used responsibly and in accordance with all applicable laws and regulations. Implementing robust KYC protocols means we can better understand our customers and mitigate potential risks.

Verification is an ongoing process that may be initiated at several points during your relationship with Millioner. Typically, we will request verification documents:

• Upon your initial registration and account creation.
• Before you make your first withdrawal, regardless of the amount.
• When your cumulative deposits or withdrawals reach certain thresholds.
• If there are any changes to your personal information or payment methods.
• If our security systems flag unusual or suspicious activity on your account.
• Periodically, as part of our ongoing due diligence and regulatory compliance requirements.

We reserve the right to request verification at any time we deem necessary to comply with our legal obligations or to ensure the security of your account.

To complete our verification checks, you may be asked to provide various documents. These documents help us confirm your identity, address, and the legitimacy of your payment methods. All documents submitted must be clear, valid, and show all relevant information. We will notify you through your Millioner account or registered email address about the specific documents required.

To confirm your identity, we typically require a copy of one of the following government-issued identification documents:

• A valid passport (showing the photo page, full name, date of birth, and expiry date).
• A valid national identification card (front and back, showing full name, date of birth, and expiry date).
• A valid driving licence (front and back, showing full name, date of birth, and expiry date).

The document must be current, not expired, and clearly show your photograph, full name, date of birth, and signature. The quality of the image must be sufficient for us to read all details.

To verify your residential address, we require a document that clearly shows your full name and current address, issued within the last three months. Acceptable documents include:

• A utility bill (e.g., electricity, water, gas, internet, landline phone bill).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

Mobile phone bills are generally not accepted as proof of address. The document must be dated within the last 90 days and display your name and address matching the details registered on your Millioner account.

To ensure the security of your transactions and to prevent fraud, we may also require verification of your payment methods. The specific documents needed will depend on the payment method used:

• Credit/Debit Cards: A clear photo of the front and back of the card. For security purposes, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account page showing your full name and email address associated with the account.
• Bank Transfers: A copy of a recent bank statement (dated within the last 3 months) showing your name, account number, and the bank's logo.

All payment methods used on your Millioner account must be registered in your own name.

In certain circumstances, particularly when large transactions are involved or if there are indicators of higher risk, Millioner may be required to conduct Enhanced Due Diligence (EDD). This includes requesting information and documentation regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is a regulatory requirement designed to combat money laundering and ensure that funds used for gambling are legitimately obtained.

Documents that may be requested to verify your Source of Funds include:

• Bank statements showing the origin of significant deposits.
• Payslips or employment contracts.
• Tax returns.
• Documentation related to inheritance, property sales, or other significant financial events.

All information provided will be treated with the utmost confidentiality and used solely for compliance purposes. Failure to provide satisfactory SOF/SOW documentation may result in account restrictions or closure.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. The typical timeframe for document review is within 24-48 hours. However, during peak times or if additional information is required, this may take longer. You will be notified via email or within your Millioner account once your documents have been reviewed and your verification status updated. To expedite the process, please ensure all submitted documents are clear, valid, and meet the specified requirements.

At Millioner, the security and privacy of your personal information are paramount. All documents and data you provide for verification purposes are handled in strict accordance with data protection laws, including the General Data Protection Regulation (GDPR). Your documents are stored securely using advanced encryption technologies and access is restricted to authorised personnel only. We will never share your personal data with third parties unless legally required to do so by our licensing authority or other relevant regulatory bodies. For more details on how we protect your data, please refer to our Privacy Policy.

Millioner operates under strict Anti-Money Laundering (AML) regulations. Our KYC and verification procedures are integral to our AML framework. By verifying customer identities and monitoring transactions, we actively work to prevent our platform from being used for illegal activities. We report suspicious transactions to the relevant authorities as required by law. This commitment protects our platform, our players, and the wider financial system from criminal exploitation.

Underage gambling is strictly prohibited at Millioner. Our age verification process is a critical safeguard against this. During registration, you must confirm that you are of legal gambling age in your jurisdiction, which is typically 18 years or older. Our identity verification checks are designed to confirm your date of birth, ensuring that only eligible individuals can access and use our services. Any account found to belong to a minor will be immediately closed, and any winnings will be forfeited. We are committed to protecting minors and promoting responsible gaming practices.

If your verification is delayed, it may be due to unclear documents, missing information, or a high volume of requests. If your verification is unsuccessful, it typically means the documents provided did not meet our requirements or raised further questions. In either case, our support team will contact you to explain the issue and guide you on what further steps are needed. This may involve requesting alternative documents or additional information. Failure to complete verification successfully may lead to restrictions on your account, including the inability to deposit, withdraw, or continue playing, and ultimately, account closure.

Should you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of verification, our dedicated customer support team is available to help. You can reach us via live chat directly on the Millioner website or by sending an email to our support address. Please provide as much detail as possible in your query to enable us to assist you efficiently. We are here to ensure your verification process is as clear and straightforward as possible.